Misdelivery of items not specified in order

Ticket# 68425 - created Dec 4 2018

Hi,

It seems i have been delivered items that i have not ordered.

Can you please check the order again ?

Thanks a lot.

Alex

Dec 4 2018, 09:41am

Hello Alex,

Of course, we would be happy to help you solve this issue.

Iam going to double check with the order chain to see what went wrong.

Can you please also confirm that the items you ordered were delivered too?

Thank you very much.

Ray Donovan, customer support.

Dec 4 2018, 02:23pm

Yes,

I can confirm that the items i ordered were included in the delivery.

Do you need additional details about the misdelivered items ?

Dec 4 2018, 03:56pm

Perfect,

Don't bother for products info, we identified the items that were misdelivered to you.

One of our agents will come by your place and get the misdelivered products from you. Please excuse us for the trouble and again, thank you very much.

Ray Donovan, customer support.

Dec 4 2018, 04:19pm

Great,

I'll wait then.

Thanks for the fast response.

Dec 4 2018, 06:51
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Ticket Details

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Ticket Group
Shipping
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Assignee
Ray Donovan
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Status
In Progress
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Priority
Medium
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Anthony Briggs

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