Waiting Time

12
4/5

My waiting time: 12 minutes

Average: 19 minutes

Escalation

0 of my tickets are escalated

Total: 0

Channels

Assigned

32 of 254 tickets assigned to me

Average: 12 of 118

Ticket Progress

82% are currently in progress

Average: 74%

Reopening Rate

0% tickets have been reopened

Average: 0%

Activity Feed

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Marge Cartwright updated ticket Problem with signup

30 minutes ago

Ray Donovan updated ticket ORDER-80456

2 hours ago

Helen Miller created ticket Cannot open the invoice related to ORDER-563265

3 hours ago

Anthony Briggs closed ticket My order was not delivered

3 hours ago

Helen Miller created ticket The product that was delivered doesn't work

3 hours ago

Ray Donovan updated ticket ORDER-80456

3 hours ago

Marge Cartwright updated ticket Problem with signup

5 hours ago

Alan Maynard created ticket ORDER-81569

Yesterday

Marge Cartwright created ticket Problem with signup

Yesterday

Anthony Briggs created ticket My order was not delivered

Yesterday

Messages

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Anthony Briggs

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Yesterday
02:48 pm
Hello Anthony, did you finish the Hackman project's report ?
02:48 pm
I need it for some paper work.
02:49 pm
The Hackman report ? Iam almost done with it
Today
11:37 pm
Did you reveive the report in your inbox ? I sent it to you this morning